(Podcast) The Source Business Breakfast 5th August

Posted on | August 13, 2011 | No Comments

The Source Business Breakfast went out on Source 96.1Fm in Falmouth and Penryn between 8am and 9am on Friday 5th August, 2011. This podcast has been edited to remove commercial music and leave original content only. It runs at 48mins 11secs.

LISTEN – Source Business Breakfast 5th August 2011 presented by Andy Coote

Features –
It’s My Business –
Pendennis Shipyard is tucked in under the cliff on Falmouth’s Docks and is one of the world’s great super yacht builders and refurbishers. They have made the news this week for two different reasons with the Packet picking up on rumours (quickly denied) that it would be shutting down in Falmouth whilst the West Briton highlights the launch of Hemisphere labelled ‘the largest luxury sailing catamaran in the world’. I spoke to joint Managing Director Mike Carr earlier this week about something else entirely – their commitment to training and to Health and Safety which has led to an unusual event taking place at the yard today. As you will have clearly heard in that interview, Pendennis are very much committed to growing their business in Falmouth and to the Port of Falmouth Masterplan. The Health & Safety games took place at the yard on 5th August.

Henri Lloyd Falmouth Week Preview
Henri Lloyd Falmouth Week began on Saturday 6th August and continues through to Sunday 14th August with activity on and off the water. There’s exhibitions, activities, entertainment and, of course, sailing.
We’ll be previewing the activity on the water later in the show but we start our preview of the week on shore with Richard Gates, Falmouth Town Manager and Chairman of the Shoreside committee. We met in perfect conditions on Tuesday and I suggested that we needed the same weather for the Red Arrows the following Wednesday.

Putting the filming aside (along with the various rumoured sightings of Brad Pitt), there’ll be a lot for everyone in the next 8 days. As Richard said, BF Adventure will be on Church Street car park alongside the Animal Mountain Biking display on Wednesday with activities for most ages. I talked to Britta Hoffman, Marketing Manager at BF and asked her what we could expect to see on Wednesday. They are open at weekends for the summer and on Church Street car park next Wednesday.

Events on the water are coordinated by Port of Falmouth Sailing Association and hosted by various Sailing clubs in the area. I spoke to Steve Nicholls, Chairman, of the association and asked him what we could expect to see. A preview of the activity on the water from Steve Nicholls who tells me that organising the regattas is a year round activity.

A new attraction for this year is also, to some extent, dependent on good weather. A walk through the history of Falmouth is the brainchild of Viv Minton who has put together an appreciation of the living history of the town in walks that begin in Events Square, close to Arwenack House and finish at the top of High Street one and a half hours later talking about the wealth of history between. I asked Viv why she decided to create the walks. Find out more about Falmouth with Viv, enjoy the events on land and on the water. Whatever your plans – I hope you’ve had a great Henri Lloyd Falmouth Week.

Business News
LEP money – Business Minister Mark Prisk was in Truro on Tuesday to announce a £76,000 grant to kick-start the new county-wide local enterprise partnership (LEP), the replacement for the regional development agency, due to expire in March next year and designed to help businesses grow, reports the West Briton. Chris Pomfret, LEP chairman, said the money would pay for an interactive website and roadshows to help engage with businesses. I’ll try to get Chris Pomfret (and other LEP members) onto this programme as part of the engagement process.

Falmouth Visitor Information Centre – the Fal River Visitor Information Centre in Falmouth opened for business on Monday in the same premises on Prince of Wales Pier as the tourist information centre (TIC) it replaces. It is run by Cornwall Ferries, working in association with VisitCornwall, Falmouth Town Council and the Falmouth and District Hotel Association. Tim Light said that provision of a visitor information centre in a town that has such an economic reliance on our many visitors is a good case for private business to get involved. He has plans to increase the use of technology to get more visitors to Falmouth and, once here, spend more time in the town and hopefully become regular visitors.

To contact me about the show or to suggest features or interviews, please email source(dot)business(dot)breakfast(at)gmail.com

(Podcast) The Source Business Breakfast 29th July

Posted on | August 9, 2011 | No Comments

The Source Business Breakfast went out on Source 96.1Fm in Falmouth and Penryn between 8am and 9am on Friday 29th July, 2011. This podcast has been edited to remove commercial music and leave original content only. It runs at 49mins 18secs.

LISTEN – Source Business Breakfast 29th July 2011 presented by Andy Coote

Features –
It’s My Business –
We take it for granted that if we get a minor injury at work, there will be a First Aid Kit in our workplace to get the necessary plaster or bandage to patch it up. How do those First Aid Kits get replenished? Christine Chaplin of Devoran based company Cornish First Aid supplies provides solutions for many types of workplace. She has also built up a business providing first aid items around the world through her ebay shop. You can also bump into her at one of the many networking events she attends across Cornwall each month.

Studio Guest
My guest in the studio was John Harvey of Helston based 3B International where he looks after customers based across the County. As a service business in a crowded market with several known big players, John has to make sure that the service they offer their customers is high quality. Good enough is not good enough. I know that John puts that customer service thinking into action every day at 3B.

Previous Guests Revisited
Business Breakfast first came to The Source FM on 6th May and we’ve been finding business news, views and interviews with a couple of breaks since then. If you’ve only found us recently, you may have missed some of the highlights, so I’ve assembled a few pieces today as a reminder. All of the programmes are available as podcasts on this site and I also link to them on the Source FM website.

On 13th May, I spoke to 2 local businesses and a charity. Rachel Jones explained the concept behind award winning Falmouth company Fit n Fun Kids and Tony Hogg, retiring Chief Executive of BF Adventure based in Halvasso explained how their approach works for children, youths and adults who might otherwise be overlooked. First, Simon Daw told me about finding and taking over Gylly Beach Cafe in 2003.

On 8th July, Pete Graves of Channel Computing and Simon Leek of SouthwestCRM joined me to talk about Marketing. As the conversation progressed, we talked about the internet and marketing and Pete begins this extract talking about how the internet has turned marketing on its head. (NB recording in mono).

On 1st July, I spoke with Richard Wilcox, Falmouth BID Manager and Rae Pollard of The Courtyard Deli about the BID’s five point letter to David Cameron suggesting ways to improve Britain’s High Streets. We got to talking about the need for traders to get involved and Rae began by explaining how Traders’ meetings helped with that.

To contact me about the show or to suggest features or interviews, please email source(dot)business(dot)breakfast(at)gmail.com

(Podcast) The Source Business Breakfast 15th July

Posted on | August 5, 2011 | No Comments

The Source Business Breakfast went out on Source 96.1Fm in Falmouth and Penryn between 8am and 9am on Friday 15th July, 2011. This podcast has been edited to remove commercial music and leave original content only. It runs at 49mins 13secs.

LISTEN – Source Business Breakfast 15th July 2011 presented by Andy Coote

Features –
It’s My Business –
Yesterday (14th July) I took a walk up Falmouth High Street to meet Jane Thomas in her shop called Just Like This. As I entered a colourful, busy shop, full of clothing and accessories for women, it struck me that I might not be the shop’s target customer. If you’ve never been to Jane’s shop, I’d recommend it.

Studio Guests
It doesn’t seem that long ago that Jonathan Perkins, my first guest today, came into a networking meeting and announced that he had just taken over as the Publisher of the Packet Series of newspapers and that he wanted to get the newspaper much more visible amongst the local business population. Since then he, and his Editor Paul Armstrong and News Editor David Thomas have been regulars. It doesn’t seem that long ago, but I somehow suspected it was going to have been longer than I remember.

In the first Business Breakfast, I reported on Lang Bennetts’ launch of their new Falmouth Office on Greenbank Quay. Loreen Shepherd is the Office Manager there and Jonathan Mashen is a partner in the firm. We’re going to be talking about the importance of good numbers and good practice and the best way to work with HMRC. (Apologies to Loreen – technical problems with her microphone at the start of this interview)

To contact me about the show or to suggest features or interviews, please email source(dot)business(dot)breakfast(at)gmail.com

(Podcast) The Source Business Breakfast 8th July

Posted on | July 11, 2011 | No Comments

The Source Business Breakfast went out on Source 96.1Fm in Falmouth and Penryn between 8am and 9am on Friday 8th July, 2011. This podcast has been edited to remove commercial music and leave original content only. It runs at 49mins 29secs.

LISTEN – Source Business Breakfast 8th July 2011 presented by Andy Coote

Features –
Local Business News –
At Tremough on Tuesday 5th July, I joined over 100 people from business, social enterprise, the public sector and academia at the Knowledge Exchange Strategy Launch for the Environment and Sustainability Institute which is being built there on behalf of the University of Exeter. Though the building is not expected to open until September next year, as I heard from Professor Kevin Gaston, the founding Director of the ESI, the next year will be very busy. I began by suggesting to him that it must be a great opportunity to come in at this stage of such an ambitious project.
I then spoke to Sean Fielding, Director of Research and Knowledge Transfer for the University of Exeter and asked him how the ESI would be working with business.
ESI is already working with a wide variety of local businesses and groups including Cornwall Environmental Consultants, A&P Falmouth, CHICKS (Country holidays for inner city kids), Finisterre Clothing and the National Lobster Hatchery. By 2020 they aim to have helped to create 879 additional jobs and to increase GVA by £64.2m. There was great enthusiam in the room for this initiative and I will keep a watching brief as it develops.

Studio Guests
Simon Leek of SouthWestCRM and Pete Graves of Channel Computing to talk with me about Marketing –what it is, why it is important to your business and how to go about it in this age of Social Media confusion.

More Local Business News
The Port of Falmouth Masterplan was published on 6th July. It will be going to the Council’s Cabinet to adopt on 13 July 2011. Download from The Cornwall Council Website.

The Local Enterprise Partnership has submitted three applications for funding to help support small businesses to the Government’s Department for Business, Innovation and Skills and Department for Communities and Local Government. These relate to Enterprise Zones, the Regional Growth Fund and the LEP Start Up Fund. More on the Council Site.

The Falmouth BID celebrates its 2nd Anniversary. “The BID has been recognised both in and out of county as a BID which, although modest in size and level of resource, is delivering innovative, cost effective projects that are much needed in the town.” says BID Manager Richard Wilcox. Newsletter can be downloaded from the Falmouth Website.

To contact me about the show or to suggest features or interviews, please email source(dot)business(dot)breakfast(at)gmail.com

(Podcast) The Source Business Breakfast 1st July

Posted on | July 1, 2011 | No Comments

The Source Business Breakfast went out on Source 96.1Fm in Falmouth and Penryn between 8am and 9am on Friday 1st ~July, 2011. This podcast has been edited to remove commercial music and leave original content only. It runs at 49mins 54secs.

Source Business Breakfast 1st July 2011 presented by Andy Coote

Features –
Local Business News –
Falmouth Chamber held its 144th AGM recently which makes it the oldest in the County having been formed in 1866. With all the other business organisations around these days, I talked to chairman Jeremy Edwards and began by asking him what benefits a local business would get from joining.

At the AGM, Simon Leek of SouthWestCRM gave a presentation on Customer Relationship Management, a process to keep in touch with your existing customers and to find new ones. It’s not just for business, his product Hedron4 can also be used by charities and social enterprises. He began by explaining what CRM is all about.

Studio Guests
Richard Wilcox of Falmouth Business Improvement District (BID) and Rae Pollard of The Courtyard Deli joined me to talk about the five point plan to revitalise Britain’s High Streets. The plan, sent to the Prime Minister (and a large number of other influencers nationally and locally), makes five key points about car parking, transport, strategic town management, local retention of business rates and a halving in VAT for retail, restaurants, hotels and tourism businesses and invites the PM to visit Falmouth and to bring with him Mary Portas, TVs Queen of Shops who is looking at this issue on behalf of the government.

What’s your view on regenerating High Streets? – please email source [dot] business [dot] breakfast [at] gmail [dot] com.

More Local Business News
The Port of Falmouth Masterplan document is nearing completion and will go through several key stages shortly. Colin Jarvis, Project Director for the Masterplan at Cornwall Development Company, has been facilitating the proposals with the sponsors Falmouth Harbour Commissioners and A&P and key private sector stakeholders Pendennis Superyachts and . I asked him if the final report was near to publication.

To contact me about the show or to suggest features or interviews, please email source(dot)business(dot)breakfast(at)gmail.com

(Podcast) The Source Business Breakfast 24th June

Posted on | June 28, 2011 | No Comments

The Source Business Breakfast went out on Source 96.1Fm in Falmouth and Penryn between 8am and 9am on Friday 24th June, 2011. This podcast has been edited to remove commercial music and leave original content only. It runs at 50mins 10secs.

Source Business Breakfast 24th June 2011 presented by Andy Coote

Features –
Local Business News –
This week Falmouth Business Improvement District (BID) challenged the Prime Minister to support a five point plan to revitalise Britain’s High Streets. The plan, sent to the Prime Minister (and a large number of other influencers nationally and locally), makes five key points about car parking, transport, strategic town management, local retention of business rates and a halving in VAT for retail, restaurants, hotels and tourism businesses and invites the PM to visit Falmouth and to bring with him Mary Portas, TVs Queen of Shops who is looking at this issue on behalf of the government.

I met the Chairman of the BID, Nigel Carpenter (proprietor of the 4 star St Michael’s Hotel in the town) and BID Manager Richard Wilcox on the terrace at St Michael’s.

We’ll be returning to this issue next week (1st July) on the show and we want your questions and views on it – please email source [dot] business [dot] breakfast [at] gmail [dot] com.

Studio Guests
I was joined in the studio by 2 guests –
Dan Hinchliffe of NetInsight who talked to me about building websites and ecommerce sites for business and
Phil Sissons of Intelligent Selling who talked about selling, especially for those who have to sell as part of their job role and are nervous about doing it.

The two guests are part of the same process – AIDA – Attention, Interest, Desire, Action. These days Marketing and Selling overlap each other, with websites actually performing a sales role for products such as books, music, household goods.

To contact me about the show or to suggest features or interviews, please email source(dot)business(dot)breakfast(at)gmail.com

(Podcast) The Source Business Breakfast 3rd June

Posted on | June 26, 2011 | No Comments

The Source Business Breakfast went out on Source 96.1Fm in Falmouth and Penryn between 8am and 9am on Friday 3rd June, 2011. This podcast has been edited to remove commercial music and leave original content only. It runs at 47mins 17secs.

Source Business Breakfast 3rd June 2011 presented by Andy Coote

Features –
It’s My Business –
Andrew Jenkins, General Manager, Falmouth Hotel on taking over a landmark business in Falmouth and maintaining a very old building.

The ‘Little America’s Cup’ is coming to Falmouth (or more properly to Mylor) in 2013. A consortium including Restronguet Sailing Club, Mylor Yacht Club and Windsport International are organising the event with Team Invictus. I asked Norman Wijker of Team Invictus to tell me more.

At an event on Friday 27th May, 2011, in the inspirational surroundings of The Eden Project, Cornwall Council, BT and Cornwall Development Company announced the roll out schedule for Superfast Broadband in Cornwall. Falmouth and Penryn will begin rolling out Fibre to the Cabinet (FTTC) from March next year. In this package I talk to Ranulf Scarborough and Tim Sergeant (incorrectly referred to as Tim German in my introduction) from BT South West ; Julian Cowans, Director for Superfast Cornwall at Cornwall Development Company; Grant Cullingford, CTO at Orbiss and early adopter; Martin Limburn of Limbtec in Plymouth, a local provider of broadband services; Des Prouse from Goonhilly New Ventures; Suzanne Bond, CEO at Cornwall Development Company and Carolyn Rule, Cabinet Member at Cornwall Council who introduced the announcement event.

Finally, at Winter Rule on Monday 31st May, 2011, Chris Pomfret, Chairman of the Cornwall and Isles of Scilly Local Enterprise Partnership (LEP), announced his board and introduced some of the members.
There are six private sector members, including the Chairman. the other five are –

• Gaynor Coley, Eden Project
• Chris Loughlin, South West Water
• Joe Keohane, Browne’s Chocolates (and ex Sharp’s Brewery)
• Richard Reed, formerly Frugo Seacore
• Simon Tregoning, Classic Cottages

There are five public sector appointments, giving a private sector ‘majority’. They are

• Alec Robertson, Leader of Cornwall Council
• Philip Hygate, Chief Executive of the Council of the Isles of Scilly
• Chris Ridgers, Cornwall Council Cabinet member for Economy and Regeneration
• Robin Teverson, Cornwall Councillor
• Anne Carlisle, Rector of University College Falmouth

I spoke to Chris Pomfret, Anne Carlisle and Gaynor Coley about their plans and how they see the LEP functioning.

To contact me about the show or to suggest features or interviews, please email source(dot)business(dot)breakfast(at)gmail.com

(Podcast) The Source Business Breakfast 27th May

Posted on | May 31, 2011 | No Comments

The Source Business Breakfast went out on Source 96.1Fm in Falmouth and Penryn between 8am and 9am on Friday 27th May, 2011. This podcast has been edited to remove commercial music and leave original content only. It runs at 50mins 51secs.

Source Business Breakfast 27th May 2011 presented by Andy Coote

Features –
It’s My Business –
New Dimensions – talking to Dougie Woods of Talent Cornwall
Society Cornwall – talking to Robert Rush of PFA Research

Studio Guest – Robert Woolf of Sea Communications on how design can be used for problem solving by engaging with the people who own the problem, Global Design Jam and New Work Cornwall

Phil Hills of Cornwall Environmental Consultants (part of Cornwall Wildlife Trust) on taking habitats and the ecosystem into account when developing property. Mentions of Truro Park and Ride and the Goss Moor A30 dualling project.

Local business news including an update from Richard Glover of Cornwall Chamber on their quarterly survey and Government policy issues.

To contact me about the show or to suggest features or interviews, please email source(dot)business(dot)breakfast(at)gmail.com

Cornwall and IoS LEP Board Announced (updated)

Posted on | May 31, 2011 | No Comments

Truro 31/5/11

Chris Pomfret, chairman of the Cornwall and Isles of Scilly Local Enterprise Partnership announced his initial Board this morning at Winter Rule in Truro.

There are six private sector members, including the Chairman. the other five are –

• Gaynor Coley, Eden Project
• Chris Loughlin, South West Water
• Joe Keohane, Browne’s Chocolates (and ex Sharp’s Brewery)
• Richard Reed, formerly Frugo Seacore
• Simon Tregoning, Classic Cottages

There are five public sector appointments, giving a private sector ‘majority’. They are –

• Alec Robertson, Leader of Cornwall Council
• Philip Hygate, Chief Executive of the Council of the Isles of Scilly
• Chris Ridgers, Cornwall Council Cabinet member for Economy and Regeneration
• Robin Teverson, Cornwall Councillor
• Anne Carlisle, Rector of University College Falmouth

Chris Pomfret said, “I am delighted that we have been able to appoint a team with such wealth of knowledge and experience.” He said that he was aware of political issues that had been raised during the process of creating the LEP Board. “I want to move forward positively and to engage with anyone who wants to get involved with the process. We will lsiten though we can’t always promise to agree.”

Robin Teverson noted the agreement across parties on the importance of the LEP. “We speak much more with one voice on this topic. I’m pleased to be part of this new Board and excited by the prospect.”

Chris Pomfret said that the Board were “united by a love of the wonderful County we all live in.”

After the formal part of the Press Conference, I spoke to Chris Pomfret about the Board, about getting started, success factors and his approach to working with the detractors of the process.

Anne Carlisle, Rector of UCF in Falmouth, talked about her idea for ‘livinglab Cornwall’ and explained how the new Academy for Innovation and Research (AIR) at Tremough might support that.

Gaynor Cole, Managing Director of The Eden Project talked about the importance of a strategic view that takes in not just profit but other social factors and how that might translate to a web page with 6 to 12 key questions that are answered by the LEP Board on a regular basis.

The first meeting of the Board – described by Chris Pomfret as a “get together rather than a Board Meeting” – will take place in June and will be followed by a continuation of the widespread listening exercise that Pomfret has been undertaking in Cornwall and the Isles of Scilly as policy begins to be formulated.

Pomfret does not reject the work done by Sir John Banham and hopes to harness some of the work that Sir John has done. Of the latest version of his paper, Pomfret comments “I agree with much of it, but not all.”

I was impressed by the openness and approach that was taken at the meeting and at Pomfret’s intention to take on board as much help and support as he can. Maybe he can move things forward in a positive way as he says that he wants to do.

What do you think?

(Podcast) The Source Business Breakfast 20th May

Posted on | May 21, 2011 | No Comments

The Source Business Breakfast went out on Source 96.1Fm in Falmouth and Penryn between 8am and 9am on Friday 20th May, 2011. This podcast has been edited to remove commercial music and leave original content only. It runs at 49mins 19secs.

Source Business Breakfast 20th May 2011 presented by Andy Coote

Features –
It’s My Business – Anna Penrose (Mailaway)

Report from Matthew Clarke of Kernow Pods on the Falmouth and Penryn: Inspiring Business Growth in Cornwall conference held at the Falmouth Hotel on Thursday 19th May. More audio from the conference on audioboo.

Studio Guest – Duncan Ayres, Marketing Manager at Greenbank Hotel, Falmouth on sponsoring the Greenbank Fal River Festival (from May 27th to June 5th), the inaugural Festival Charity Ball on June 3rd (in aid of Cornwall Air Ambulance), Fal Fish Festival, Marketing Planning and the hotel’s positioning (both physically and for marketing).

Vox Pop from the Cornwall Business Fair organised by Cornwall Chamber on Wednesday 18th May

To contact me about the show or to suggest features or interviews, please email source(dot)business(dot)breakfast(at)gmail.com

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